All your bet records and payment transaction history on bv999 are stored in separate sections within your account. The steps to access them are outlined below:
To view your betting history: After logging in, tap the profile icon in the top right corner. From there, go to "Betting History" or "My Bets". Your bets are organised into three categories: active, won, and lost. Each bet shows the match name, odds, stake amount, and result. You can also filter by date or market to quickly find bets from a specific time period.
To view your transaction history: Go to the "Wallet" or "Transaction History" section in the profile menu. Here you can view the date, amount, method (bKash/Nagad, etc.) and status (completed/pending) of every deposit and withdrawal. Bonus transactions also appear in this list with a separate tag.
Up to 90 days of records are available to view directly in your account. For anything older, contact the support team — request a specific date range by email and it will be sent to you within 24 hours. If you notice any discrepancy in a transaction, reach out to support with the transaction ID.
To view your betting history: After logging in, tap the profile icon in the top right corner. From there, go to "Betting History" or "My Bets". Your bets are organised into three categories: active, won, and lost. Each bet shows the match name, odds, stake amount, and result. You can also filter by date or market to quickly find bets from a specific time period.
To view your transaction history: Go to the "Wallet" or "Transaction History" section in the profile menu. Here you can view the date, amount, method (bKash/Nagad, etc.) and status (completed/pending) of every deposit and withdrawal. Bonus transactions also appear in this list with a separate tag.
Up to 90 days of records are available to view directly in your account. For anything older, contact the support team — request a specific date range by email and it will be sent to you within 24 hours. If you notice any discrepancy in a transaction, reach out to support with the transaction ID.
bv999's VIP Program has 5 tiers in total. Points are earned with every bet placed, and your tier is determined by your accumulated points. The higher the tier, the greater the benefits:
Bronze: Everyone starts at this tier upon registration. It includes 1% monthly cashback, standard support access, and a standard withdrawal time of 15 minutes.
Silver: Bet a minimum of ৳10,000 per month to reach Silver. Enjoy 2% cashback, a weekly reload bonus, and priority support.
Gold: Bet a minimum of ৳50,000 per month to reach Gold tier. Benefits include 3% cashback, faster withdrawals (within 5 minutes), a special monthly bonus, and a dedicated account manager.
Platinum: A minimum monthly bet of ৳2,00,000 qualifies you for Platinum. Benefits include 5% cashback, instant withdrawals, exclusive tournament access, and personalised offers.
Diamond: The highest tier — invite only. Benefits include up to 8% cashback, unlimited withdrawals, a personal VIP manager, and invitations to exclusive events.
VIP points never expire — you can build up your tier gradually. Check your current points and tier on the profile page.
Bronze: Everyone starts at this tier upon registration. It includes 1% monthly cashback, standard support access, and a standard withdrawal time of 15 minutes.
Silver: Bet a minimum of ৳10,000 per month to reach Silver. Enjoy 2% cashback, a weekly reload bonus, and priority support.
Gold: Bet a minimum of ৳50,000 per month to reach Gold tier. Benefits include 3% cashback, faster withdrawals (within 5 minutes), a special monthly bonus, and a dedicated account manager.
Platinum: A minimum monthly bet of ৳2,00,000 qualifies you for Platinum. Benefits include 5% cashback, instant withdrawals, exclusive tournament access, and personalised offers.
Diamond: The highest tier — invite only. Benefits include up to 8% cashback, unlimited withdrawals, a personal VIP manager, and invitations to exclusive events.
VIP points never expire — you can build up your tier gradually. Check your current points and tier on the profile page.
Some profile details on BV999 can be updated on your own, while others require assistance from the support team.
You can change these yourself:
— Password: go to Profile → Security Settings → Change Password. Enter your old and new password, then verify with an OTP to complete the update.
— Email address: Go to Profile → Contact Info → Update Email. A verification link will be sent to your new email address.
— Contact preferences and notification settings.
Changing Your Mobile Number: To change your registered mobile number, contact support via live chat or email. You may need to provide your National ID number and the details used during registration for identity verification. Once verified, the number is usually updated within 24 hours.
Changing Your Name: Changes to the registered name on your account are limited, as it is tied to identity verification. If there's a spelling error, contact support with a copy of your National ID to request a correction. Name changes typically take 2–3 business days to process.
After any profile update, you'll need to confirm the change with an OTP — this is mandatory for your account's security.
You can change these yourself:
— Password: go to Profile → Security Settings → Change Password. Enter your old and new password, then verify with an OTP to complete the update.
— Email address: Go to Profile → Contact Info → Update Email. A verification link will be sent to your new email address.
— Contact preferences and notification settings.
Changing Your Mobile Number: To change your registered mobile number, contact support via live chat or email. You may need to provide your National ID number and the details used during registration for identity verification. Once verified, the number is usually updated within 24 hours.
Changing Your Name: Changes to the registered name on your account are limited, as it is tied to identity verification. If there's a spelling error, contact support with a copy of your National ID to request a correction. Name changes typically take 2–3 business days to process.
After any profile update, you'll need to confirm the change with an OTP — this is mandatory for your account's security.
bv999's customer service is available 24 hours a day, 7 days a week, entirely in Bangla. Support is offered across several channels:
Live Chat (Fastest): Click the chat bubble icon at the bottom right of any page on the BV999 website or app. You'll be connected to a Bengali-speaking support agent instantly — average response time is under 2 minutes. This is the fastest option for payment issues, login problems, or anything urgent.
Email: Email us at support@bv999-taka.com. For complex matters or when you need to send documents, email is the best option. You'll typically receive a detailed reply within 24 hours.
Telegram Channel: BV999's official Telegram channel is where you'll find new promotions, maintenance notices, and general updates. For direct support, use Live Chat or email.
Before contacting support, here's what you should know: Describe your issue clearly. For transaction-related problems, include the transaction ID or date. Have your registered mobile number ready for account verification. No bv999 staff member will ever ask for your password or full OTP — never share this information.
Live Chat (Fastest): Click the chat bubble icon at the bottom right of any page on the BV999 website or app. You'll be connected to a Bengali-speaking support agent instantly — average response time is under 2 minutes. This is the fastest option for payment issues, login problems, or anything urgent.
Email: Email us at support@bv999-taka.com. For complex matters or when you need to send documents, email is the best option. You'll typically receive a detailed reply within 24 hours.
Telegram Channel: BV999's official Telegram channel is where you'll find new promotions, maintenance notices, and general updates. For direct support, use Live Chat or email.
Before contacting support, here's what you should know: Describe your issue clearly. For transaction-related problems, include the transaction ID or date. Have your registered mobile number ready for account verification. No bv999 staff member will ever ask for your password or full OTP — never share this information.
bv999's bonus wagering requirement is just 3x — meaning you need to place bets totalling three times the bonus amount before it becomes withdrawable.
Let's walk through an example:
— For example, say you deposit ৳1,000 and receive ৳1,000 as a 100% bonus.
— Bonus wagering example: ৳1,000 × 3 = ৳3,000
— meaning once a total of ৳3,000 in bets is completed, the ৳1,000 bonus becomes withdrawable.
— Your deposited amount (৳1,000) can always be withdrawn — wagering requirements apply only to the bonus portion.
Which bets count toward wagering:
— Sports Bets: bets placed at odds of 1.50 or above count in full. Bets placed at odds below 1.50 do not count.
— Casino slots: typically counted at 100%.
— Live Casino (Baccarat, Roulette): may count at 10%–50% — refer to the specific offer's terms and conditions.
To check your wagering progress: Go to Profile → Bonuses → Active Bonuses — a progress bar will show how much of the wagering requirement you've completed. Bonuses typically expire 30 days from the date of claim.
Let's walk through an example:
— For example, say you deposit ৳1,000 and receive ৳1,000 as a 100% bonus.
— Bonus wagering example: ৳1,000 × 3 = ৳3,000
— meaning once a total of ৳3,000 in bets is completed, the ৳1,000 bonus becomes withdrawable.
— Your deposited amount (৳1,000) can always be withdrawn — wagering requirements apply only to the bonus portion.
Which bets count toward wagering:
— Sports Bets: bets placed at odds of 1.50 or above count in full. Bets placed at odds below 1.50 do not count.
— Casino slots: typically counted at 100%.
— Live Casino (Baccarat, Roulette): may count at 10%–50% — refer to the specific offer's terms and conditions.
To check your wagering progress: Go to Profile → Bonuses → Active Bonuses — a progress bar will show how much of the wagering requirement you've completed. Bonuses typically expire 30 days from the date of claim.
BV999 regularly hosts sports and casino tournaments. Special competitions run during major events like the IPL, World Cup, and BPL. The rules are straightforward:
How to Participate:
— On the promotions page (/promotion) View the list of active tournaments.
— Click on a tournament name to see full details, including rules, deadlines, and the prize list.
— Click the "Join" button to register. Many tournaments are automatic — simply place a bet on the qualifying game and you'll be entered automatically.
How Rankings Are Determined: Rankings are generally determined by one of three criteria — total winnings, total amount wagered, or the highest single win in a specific game. Each tournament has its own rules, so read them before you start.
Prize Distribution:
— The top 10 players typically receive cash prizes, with the largest reward going to first place.
— Prize money is automatically credited to your account within 24–48 hours after the tournament ends.
— Tournament prizes generally carry no wagering requirements — you can withdraw them directly.
— In the event of a tie, the player who reached the target first ranks higher.
There's no extra fee to join a tournament — just play as you normally would, but in the designated games or markets.
How to Participate:
— On the promotions page (/promotion) View the list of active tournaments.
— Click on a tournament name to see full details, including rules, deadlines, and the prize list.
— Click the "Join" button to register. Many tournaments are automatic — simply place a bet on the qualifying game and you'll be entered automatically.
How Rankings Are Determined: Rankings are generally determined by one of three criteria — total winnings, total amount wagered, or the highest single win in a specific game. Each tournament has its own rules, so read them before you start.
Prize Distribution:
— The top 10 players typically receive cash prizes, with the largest reward going to first place.
— Prize money is automatically credited to your account within 24–48 hours after the tournament ends.
— Tournament prizes generally carry no wagering requirements — you can withdraw them directly.
— In the event of a tie, the player who reached the target first ranks higher.
There's no extra fee to join a tournament — just play as you normally would, but in the designated games or markets.
Yes, BV999's mobile website is fully accessible through any mobile browser — no app installation required. Simply open bv999-taka.com in Chrome, Firefox, or any modern mobile browser to access all features.
What you get on the mobile browser:
— Live Sports Betting (with real-time odds updates)
— Casino Slots & Live Casino Games
— Deposits and withdrawals via bKash and Nagad
— Claiming Promotions & Managing Bonuses
— Account settings and security tools
— Live Chat Support
On Performance: The mobile site runs smoothly even on a 3G connection. Live betting odds refresh automatically — no need to reload the page. For Live Casino video streaming, a stronger connection (4G or WiFi) is recommended.
Add a shortcut to your home screen: In Chrome or Safari, tap "Add to Home Screen" to create an app-like icon — you can then launch BV999 directly from your home screen next time. This is a PWA (Progressive Web App) feature.
That said, installing the app gives you access to push notifications — live scores, bet results, and bonus updates — which aren't available on a browser alone. To download the app, /download Go to the page.
What you get on the mobile browser:
— Live Sports Betting (with real-time odds updates)
— Casino Slots & Live Casino Games
— Deposits and withdrawals via bKash and Nagad
— Claiming Promotions & Managing Bonuses
— Account settings and security tools
— Live Chat Support
On Performance: The mobile site runs smoothly even on a 3G connection. Live betting odds refresh automatically — no need to reload the page. For Live Casino video streaming, a stronger connection (4G or WiFi) is recommended.
Add a shortcut to your home screen: In Chrome or Safari, tap "Add to Home Screen" to create an app-like icon — you can then launch BV999 directly from your home screen next time. This is a PWA (Progressive Web App) feature.
That said, installing the app gives you access to push notifications — live scores, bet results, and bonus updates — which aren't available on a browser alone. To download the app, /download Go to the page.